Refund & Return Policy

Refund & Return Policy

This Refund & Return Policy describes how returns, exchanges, and refund requests are handled by Guangzhou Tianhe District Changxing Street Big Crocodile Leather Goods Shop, located at Room 301-G835, Building 12, No. 804 Tianyuan Road, Tianhe District, Guangzhou.

By placing an order, you agree to the following terms.

1. Eligibility for Returns

We accept returns or exchanges under the following conditions:

  • The product has manufacturing defects.
  • The product received is significantly different from what was agreed upon.
  • The product arrives damaged due to non-customer-related reasons.

We do not accept returns for reasons such as:

  • Normal wear and tear
  • Minor variations in color or measurement
  • Customer misuse or accidental damage
  • Personal preference changes

2. Return Window

Customers should notify us within a reasonable period after receiving the goods if issues are found.
Late notifications may affect return eligibility.

3. Condition of Returned Items

Returned products must:

  • Be unused
  • Be in their original condition
  • Include all original packaging (if applicable)

Items that are worn, used, or altered may not qualify for a refund or exchange.

4. Non-Returnable Items

The following items cannot be returned:

  • Clearance or discounted items
  • Customized or specially requested products
  • Items marked as final sale

5. Return Process

If you need to request a return:

  1. Provide order details and a description of the issue.
  2. Supply photos or videos if the product has defects or damage.
  3. Wait for confirmation before sending items back.

Unauthorized returns may not be accepted.

6. Return Shipping Costs

  • If the return is caused by product defects or mistakes on our side, we will assist with the appropriate solution.
  • If the return is due to non-quality issues, customers may be responsible for return shipping costs.

Shipping fees already paid are generally non-refundable.

7. Inspection & Approval

Upon receiving the returned items, we will inspect them and determine whether the return qualifies for a refund or exchange based on the policy conditions.

8. Refunds

If the return is approved:

  • Refunds will be processed through the original payment method (or another mutually agreed method).
  • Refunds will only cover the product price, not shipping costs unless the issue was caused by us.

9. Exchanges

If customers prefer an exchange instead of a refund:

  • We will provide a replacement product of the same style or similar value (depending on stock availability).
  • Additional charges may apply if the replacement has a price difference.

10. Damaged or Incorrect Items

If the items received are damaged or incorrect:

  • Please inform us with photos or videos.
  • We will arrange an appropriate solution such as replacement or refund based on stock and the situation.

11. Final Decision

All return or refund decisions will be based on actual product condition and compliance with this policy.
We reserve the right to make the final judgment regarding eligibility.

Scroll to Top